unit 1
lesson 1
look and learn
1. standard room
2. single room
3. presidential suite
4. triple room
5. rollaway bed
6. honeymoon suite
dialogue
a. 1. the reduction of household expenses is necessary.
2. many tr**elers enjoy walking on the bund at night.
3. today, my brother e-mails his pictures to me.
4. life is a single journey. we are on the road.
b.1. jason is in new york now.
2. the room costs 4,250 yuan per night and mr. mraz will stay a week.
3. there is no discount for children because it is the peak season now.
reading
a. 1. reputation
2. economy
3. vacation
4. commercial
5. hub
b. 1. no
2. yes.
3. yes.
lesson 2
look and learn
1. tariff
2. key card
3. tr**el agency
dialogue
a. 1. if you bear with me a little longer, i will answer your question.
2. his duty is to fill out the operation records every day.
3. this group consists of 10 members.
4. a 10 % service charge is added.
b. 1. no.
2. yes.
3. no.
4. yes.
reading
a. 1. **oid
2. destination
3. accommodation
4. site
b. 1. 床铺外滩。
2. 考虑体贴。
3. 青年旅社饭店。
4. 保证确信。
lesson3
look and learn
1. payment
2. voucher
3. credit card
dialogue
a．1．the jar contains 10 glasses of water.
2. would you mind switching the television to channel 8?
3. tickets are **ailable free of charge from the school.
4. i wonder if you can help me.
b. 1. single rooms left on the second floor and sixth floor.
jenny preferred the room on the second floor.
2. jenny guaranteed the reservation because it is the busiest season now.
3. the expiration date of jenny’s credit card is october, 2015
reading
a. 1. 保证使。。。相信。
2. 包含留住。
3. 具体的特别的。
4. 办理离店手续办理入店手续。
b.1. 需预先支付的保证性预订要求客人抵达饭店时全额支付费用。
2. 由此，如果客人未能来店登记，饭店可扣留押金并取消该人的预订。
lesson 4
look and learn
1. log in
2. charge a fee
3. fill sth in
dialogue
a.1. it is a shame that she was not here to see it.
2. we will arrange for a car to collect us to the airport.
3. we will cancel the meeting until next month.
4. here is my contact number while i am away.
b. 1. b
2. a3. c
reading
a． 1. dial拨**号。
2. log in/on登记、注册。
3. fill in/out填写（**）
4. charge a fee 收取费用。
b. 1. 大多数饭店都提供**，客人可以登录后取消他们的预订。
2. 通常， 饭店用电子邮件的方式向客人发送取消预订的信件。
unit 2
lesson 1
look and learn
1. trolley
2. taxi
3. limousine
4. customs
5. parking lot
6. welcome board
dialogue
a. 1. the train was delayed by he**y rain.
2. i’ll pick you up on the way to the hotel.
3. let me introduce my friends to you.
4. he waits for his brother for two hours at the station.
5. he was late because of missing the last bus.
b. 1. you can introduce yourself by telling the guest your name and your hotel.
2. this time, michael took longer time than the usual flight.
3. it was delayed because of the bad weather.
reading
a. 1. welcome board接机牌。
2. the chief concierge 礼宾部领班。
3. further instruction进一步的指示。
4. a friendly smile友好的微笑。
5. tourist attractions旅游胜地。
b.1. 当客人到达时， 应有礼貌地打招呼并示意微笑。
2. 帮助客人把行李放在饭店的接送车上。
3. 在机场接机时，应带好接机牌并在等候客人时高高举起。
lesson 2
look and learn
1. service brochure
2. hotel lounge
3. luggage cart
4. register
5. bellboy
6. passport
dialogue
a． 1. check inwhich is required in order toobtain room service for the stay
2. registerto put information,especially your name, into a record in a hotel
3. saunaa room which is heated to a high temperature,usually with steam
4. cozywarm,comfortable and safe
b. 1. the morning-call is at 8
2. i will say “may i help you with your baggage?” when i help the guests with their bags
3. i will say “sorry to h**e kept you waiting.” when i keep the guest waiting.
reading
a.1. front desk
2. check in
3 concierge
b. 1. yes.
2. yes.
3. yes.
lesson 3
look and learn
1. wash set
2. towel
3. air conditioner
dialogue
a.1. he lives far away from us.
2. what’s wrong with the heater?
3. we apologize for this inconvenience.
4. i’d like to extend our stay for two days, for we h**e to take part in some business activities.
5. sorry for failing to inform you immediately.
b. 1. the room is noisy because it is close to the baggage elevator.
2. yes, he changes his room successfully.
3. he stays at room 1228, which is far away from the baggage elevator.
reading
1. front desk
2. business center
3. food and beverage department
4. housekeeping department
5. fitness center
lesson 4
look and learn
1. cash
2. tr**eller’s cheque
3. left-luggage office
4. handbag
5. suitcase
6. claim tag
dialogue
a1. we hope you drop in to our hotel soon.
2. here is you bill and please check it.
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