交际用语中的中西文化差异。
1．问候。1)在日常交谈中，英国人见面彼此常常喜欢以“good morning/afternoon/evening. hello/hi.
”打招呼；并且喜欢以谈论天气(nice day, isn't it？) 作为交谈的开始；美国人见面常常问身体等；而中国人却常问“吃过饭了吗？”
2)与英美人见面寒暄时，不应问及他(她)的年龄、婚否、收入等个人隐私情况。
2．表示感谢。
1)对于他人的祝愿、祝贺，英美人会表示感谢(thanks.)。
2)和大家同庆同欢乐， 回答用： the same to you/you, too.
3)i'm glad to hear that.用于向对方主动告知的喜事表示祝贺或“附和”。
4)西方人喜欢收到礼物时当场打开并大加赞赏说：wonderful！/beautiful！
/what a nice present！/how nice a gift！并表示感谢！
3．征求或表达意见
在表明自己对事物的判断时，好坏要明确，是非要分明。尤其在对方干得比较出色时，要多加鼓励。如：
well done! good job! quite perfect!
等。如果要陈述自己的某些观点时，英语中一般要使用一些较委婉的短语，如：in my opinion (依我看)；as i see it (在我看来) ；so far as i know (据我所知)；personally speaking (就我个人而言) 等。在跨文化交际中，切忌用词的过分谦虚或委婉。
1．问候。1) 见面问候：good morning/afternoon/evening. hello/hi.
2) 代向某人问候：best wishes/regards to...give one's regards to sb.
＝give one's best wishes to sb.＝give one's best love to sb.＝give one's best regards to sb.
3) 替某人向……问好： say“hi”/“hello”to sb. from sb＝give one's regards to sb.
4) 初次见面通常用语。
5) 比较熟悉的人之间的用语。
2．道谢、道歉。
1) thank you (very much)．/thanks (a lot)．/many thanks. /thanks for...it's very kind of you to...
2) not at all./that's all right. /you're welcome.
/that's ok./it's a pleasure/(it's) my pleasure. /don't mention it.
i'm glad you like it./it's really nothing at all.
3)(i'm)sorry./ i'm sorry for/about...i'm sorry to do sth. /i'm sorry to h**e done sth...
4)excuse/ pardon me( for...
5) please forgive me for...请原谅……。
6) sb. be afraid that...
7) what a pity/shame! /it's a pity that...
8) it is not important./ that's ok./ that's all right.
/it's quite all right./ never mind.
it doesn't matter (at all). not at all. /it's nothing. /that's nothing. (没关系)
please don't worry. /it's nothing to worry about./not to worry./ don't mention it.
it doesn't really matter./please think nothing of it./let's forget it. /no harm done.
9) that's not your fault. /it's not your fault./it was me to blame.(这是我的错)
it was all my fault to h**e done...这都是我的错……)that's okay. don't let it bother you.
(没事，别想的太多了) /we really didn't mean that at all. (我们真的没有那样的意思)
3．购物。1) what would you like...一般用于服务员询问客人想吃点什么，主人询问客人想吃点什么，或在商店购物时，售货员询问顾客想要买什么。
2) what would you like to do? 表示询问对方想要做什么。
4．陈述看法。
1) expressing anxiety (焦虑)
what's wrong? /what's the matter( with you )?is there anything the matter?
oh, what shall i / we do?
oh, what shall i/we do？we were all anxious about...
2) expressing surprise(惊奇)
really？/is that so? (是真的吗？)oh dear？/ my god！(哦， 我的天！)
good he**ens! my goodness! /goodness! /thank goodness! (庆幸”自己没遭遇不幸)
i can hardly believe my ears.
3) agree or disagree(同意或不同意)
agreement: certainly/sure/of course./no problem.
/yes, please. /yes, i think so. /that's true.
/all right/ok. good! /excellent!
/that's fine! what a good idea! /that's a good idea...
it's a good idea that...i/we agree (with you)．/that's the right thing to do!
disagreement: no, i don't think so./i'm afraid not.
/i'm afraid i (really) can't agree with you. /it's not very nice. /i don't think that is a good idea.
/do you think that is a good idea? /personally, i feel that it's unwise./what a terrible idea.
/what a terrible thing to do!
no way! exactly
1．**常用语。
1) 打**人自我介绍：首先问候(hello)，然后便自报姓名，再告知想与谁通话。hello!
(it's) mike (here)．/hello! this is mike (speaking).
2) 打**人要某人接**：需要证实对方的身份时，不能说are you...或who are you?
应用下列句式：may/ can/ could i speak to kate, please？/is that kate？
/is kate in/ at home？/who's that? /is that...
speaking
3) 本人接**： hello, 8244011./good morning. this is kate (speaking)．/yes, speaking.
a．接**时，第一句招呼语可以是“hello”， 也可以视情况说“good morning！”紧接着再报自己的**号码或姓名，也可报单位名称。不打招呼，直接介绍自己，再问对方是谁也可以。
b．问对方是谁时可以这样说：who's calling？/who is that speaking？/is that mike speaking/calling?
4) 接**人叫某人接**时：先对打**的人说： hold on please./ just a minute please.
然后叫人接**： you are wanted on the phone./there's a call for you./for you.
5)挂机。6)关机 power off
sorry，the subscriber you dailed is powered off.
对不起，您拨打的用户已关机。
sorry，the subscriber you dailed is not in service
对不起，您拨打的用户已停机。
something is wrong with my telephone./my telephone is out of order./my telephone doesn't work.
我的手机出故障了。
7) 基本用语。
can/ could/ would you ring up/ call/ call up...
the line's busy. i can't get through. i'll try again later.
can i take a message (for you)？/will/ would you give a message to...please?
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