task 1
script:
w: hello, customer service department(客服部). how can i help you?
m: hello, i’m trying to find out(查出) if my order(订单) has been shipped(运送).
w: ok. could i h**e your order number, please?
m: yes, it’s 9807.
w: thank you. wait a minute(请稍等). yes, your order was shipped on the eighteenth.
m: ok. thanks.
w: you’re welcome. bye.
m: bye.
task 2
keys:contract 合同。
as soon as possible 尽快。
delivery date 交货日期。
additional charges 附加费用。
mode of transport 运输方式。
task 3
time limit 期限。
by prep.到…为止。
point out 指出。
in hand 在手上。
essential a. 基本的，必须的。
selling season 销售季节。
make profit 盈利。
shipment date 装运期。
sail n. 航行。
port n. 港口。
do one’s best 尽某人最大的努力。
push v. 推动，努力争取。
as early as possible 尽早。
insist v. 坚持。
absolutely adv. 绝对地，完全地。
fair a. 公平的，合理的。
script:
w: well, mr. blare, let’s come to the next point—delivery date.
what’s your time limit(期限)?
m: by(到…为止)the middle of march.
w: i see. but i h**e to point out(指出)that our factories h**e a lot of orders in hand(在手上).
the best we can do is the last week in march.
m: you see, mrs. wilson, it’s essential(基本的，必须的)for us to h**e it before the 25th.
april is the selling season(销售季节)for this product in our market. if we miss the season, then we won’t make any profit(盈利).
w: what about ****** march 19th the shipment date(装运期)?
m: why the 19th?
w: that’s the last ship schedule to sail(航行)for your port(港口)in march, and your order can reach you before the 25th. but we’ll do our best(尽某人最大的努力)to push(推动，努力争取)it as early as possible(尽早).
m: ok, let’s make it the 19th. we must insist(坚持)absolutely(绝对地，完全地)on march 19th as the last possible date.
but the earlier, the better.
w: fair(公平的，合理的)enough. (同意或接受，但有所保留)
m: all right, then.
task 4
inform v. 通知 sb. +of sth. /that
import n. 进口商品 export
unload v. 卸货。
expect v. 期望，期待。
warehouse n. 仓库。
container n. 集装箱。
in all 总共。
truck n. 货车。
depend on 根据，依据…而定。
delivery n. 运送。
come back to you 回复你。
till then 直到那时。
script:
w: morning, mr. murphy.
this is julia. i’m phoning to inform(通知)you that the ship carrying your imports(进口商品)reached shenzhen port this morning and has started unloading(卸货)in the afternoon.
m: ah, good news. would you tell me when we can expect(期望，期待)
the goods to arrive at our warehouse(仓库)?
w: yes, there are three containers(集装箱)in all(总共). the trucks(货车)should arrive late wednesday or early thursday.
it depends on(根据，依据…而定)traffic and weather. when will you accept deliveries(运送)?
m: we can start unloading the trucks at as early as 8:00 and as late as 4:00
w: if our trucks arrive late in the afternoon on friday, can you unload them on saturday?
m: i’m afraid not. you might h**e to wait till next monday.
er… i’ll talk with our warehouse manager about this and come back to you(回复你)tomorrow. what do you think?
w: fine. i’ll be expecting your call. till then(直到那时)
bye.m: bye.
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