简单接待 & 服务英语
一 cheek in
1 how many days do you want to stay?
您想住几天？
2 how do you wish to settle your account, in cash or by credit card? 您想用什么方式结帐，现金还是信用卡？
3 please give me xxx yuan as deposit, your room charge is xxx,the other we will refund you when you check out.
请付 xxx 的预付金，您的房费是 xxx， 剩下的钱将在您结帐时退还给您。
4 could you show me your credit card? i will make a deposit of xxx yuan which will be frozen through bank, when you check out, you should show me your credit card again, we will deduct charge for room by your real consumption and off-line
出示一下您你信用卡好吗？我刷您 xxx 的预授权，结帐时您需要再出示一下您的信用卡，我们将根据您的实际消费扣除您的费用，然后做离线交易。)
5 please sign your name ,take care your receipt and your room card, your room is xxx,it’s on the xth floor. this way please
请在这里签名， 请拿好您的预付金单和房卡，你是 xxx 房间，在 xxx 楼，请这边走。
二 check out
1. detail please show me your room card and your receipt.
请出示您的房卡和预付金单
2. this is your bill,please check(verify)your signing.
这是您的帐单， 请核对并签名
3. do you need invoice?
您需要发票吗？
4. parting see you next time, welcome back again ,h**e a nice trip.
再见，欢迎下次光临，旅途愉快。
special time
1 .your deposit is not enough. if you h**e free time, please come to the reception(front office),and pay more for overstay.
您的预付金不足了，方便的话，请到总台补交一下预付金好吗？
2 .do you want to s**e your bags (suitcase package baggage luggage)?
您需要寄存行李吗？
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