1、h**e you a reservation?
您预定过了吗？
2、may i know your name and room number?
您能告诉我您的名字与房间号吗？
3、here is your room key.
给您房间钥匙。
4、please pay at the cashier's desk over there.
请去那边帐台付款。
5、are these your baggage?
这些是您的行李吗？
may i take them for you?
我来帮您拿好吗？
6、housekeeping, may i come in?
客房服务员，我可以进来吗？
7、le**e your laundry in the laundry in the laundry bag behind the bathroom door.
请把要洗的东西放在浴室门后的洗衣袋中。
8、i hope i'm not disturbing you.
我希望没有打扰您。
9、one moment, madam. i'll bring them to you right away.
等一会儿，夫人。我马上送来。
10、i'll send for an electrician( doctor...
我给您请电工（大夫……）
餐饮部：11、sit down, please. here is the menu.
请坐，给您菜单，先生。
may i take your order, sir?
您要点菜吗？
12、what would you like to h**e, coffee or tea?
您要喝咖啡还是茶？
13、would you like to h**e any wine with you dinner?
您用餐时要喝点酒吗？
14、service hours are:
餐厅）**时间是：
breakfast.
早餐7点到9点。
lunch.
午餐11点半到1点半。
dinner.
晚餐6点半到8点半。
15、here is the bill. please sign it.
这是您的账单，请签字。
47、mind/(watch)your step.
请走好。48、please be careful.
请当心。49、please don't le**e anything behind.
请别遗忘您的东西。
50、don't worry.
别担心。51、take it easy.
放心好了。52、please don't smoke here.
请不要在这边抽烟。
53、goodbye.
再见。54、see you late.
再见。55、good night.
晚安。56、see you tomorrow.
明天见。57、goodbye and thank you for coming.
再见，谢谢您的光临。
58、goodbye and hope to see you again.
再见，希望再见到您。
59、h**e a nice trip!
一路平安！60、wish you a pleasant journey! good luck!
祝您旅途愉快！祝您好运！
36、can(may)i help you?
我能帮您什么吗？
yes, please.
好的。37、what can i do for you.
我能为您干点什么？
38、is there anything i can do for you?
有什么能为您效劳的穑？/p>
39、just a moment, please.
请稍等一下。
40、may i use your phone?
我能借用您的**吗？
certainly.
当然可以。yes, of course.
当然可以。41、go upstairs/downstairs.
上楼/下楼。
42、it's on the second (third) floor.
在二（三）楼。
43、excuse me.
对不起。where is the washroom (restroom, elevator)?
请问盥洗室（休息室、电梯）在哪儿？
this way, please.
请这边走。turn left /right.
往左转/右转。
45、it's in the lobby near the main entrance.
在大厅靠近大门。
46、it's in the basement at the end of the corridor.
在地下室走廊尽头。
1、good morning(afternoon, evening), sir(madam)
早上（下午、晚上）好，先生（夫人）。
2、how do you do?
您好！（初次见面）
glad to meet you.
很高兴见到您。
3、how are you?
您好吗？fine, thanks. and you?
很好，谢谢。您好吗？
4、welcome to our hotel (restaurant, shop).
欢迎到我们宾馆（餐厅、商店）来。
5、wish you a most pleasant stay in our hotel.
愿您在我们宾馆过得愉快。
6、i hope you will enjoy your stay with us.
希望您在我们宾馆过得愉快。（客人刚入店时）
i hope you are enjoying your stay with us.
希望您在我们宾馆过得愉快。（客人在饭店逗留期间）
i hope you h**e enjoyed your stay with us.
希望您在我们宾馆过得愉快。（客人离店时）
7、h**e a good time!
祝您过得愉快！
8、**hotel, front desk. can i help you?
**饭店，前厅。您找谁？
9、sorry, i've dialed the wrong number.
对不起，我拨错号了。
10、may i speak to your general manager?
能和你们总经理说话吗？
speaking.
我就是。11、sorry, he is not in at the moment.
对不起，他现在不在。
would you like to le**e a message?
您要留口信吗？
12、pardon.
对不起，请再说一遍，好吗？
i beg your pardon.
对不起，请再说一遍，好吗？
1．i'd like to book a double room for tuesday next week.
下周二我想订一个双人房间。
2．what's the price difference?
两种房间的**有什么不同？
3．a double room with a front view is 140 dollars per night, one with a rear view is 115 dollars per night.
一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。
4．i think i'll take the one with a front view then.
我想我还是要阳面的吧。
5．how long will you be staying?
您打算住多久？
6．we'll be le**ing sunday morning.
我们将在星期天上午离开。
7．and we look forward to seeing you next tuesday.
我们盼望下周二见到您。
8．i'd like to book a single room with bath from the after-noon of october 4 to the morning of october 10.
我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。
9．we do h**e a single room **ailable for those dates.
我们确实有一个单间，在这段时间可以用。
10．what is the rate, please?
请问房费多少？
11．the current rate is $ 50 per night.
现**费是50美元一天。
12．what services come with that?
这个**包括哪些服务项目呢？
13．that sounds not bad at all. i'll take it.
听起来还不错。这个房间我要了。
14．by the way, i'd like a quiet room away from the street if the is possible.
顺便说一下，如有可能我想要一个不临街的安静房间。
dialogue a
a: room afternoon．
b: i'd like to book a double room for tuesday next week．
a: that's fine, sir. a double room for tuesday, september12th, with a front view or rear view?
b: what's the price difference?
a: a double room with a front view is 140 dollars per night, one with a rear view is 115 dollars per night.
b: i think i'll take the one with a front view then.
a: how long will you be staying?
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