english for the f&b department
一、句型范例pattern drills
1. welcome to our restaurant, sir.先生，欢迎您来我们饭店吃饭。
2. could you follow me, please?请跟我来好吗？
3. welcome, sir. step right in, please.欢迎光临！先生，请进。
4. good morning, sir. are you alone?
早晨好，先生。就您一位吗？5.
how many of you, please?请问几位？
6. you may sit where you like.您随便坐吧。
7. is anyone joining you, sir?请问先生，还有人与您一起用餐吗？8. take a seat, please.请坐。
9. may i take your order, madam?
请问您要吃点什么，夫人？ you ready to order now?您准备点菜吗？
you repeat the order, please?您能再说一遍点的菜吗？
point it if you don’t know the name.您不知道菜名，就用手指一下。
kind of drink would you like?您喜欢喝什么饮料？
brand would you prefer?
您喜欢什么牌子的？
there anything that you want?您还点别的什么吗？
repeat your order, roast steak，……我重复一下您点的菜，牛排。 dishes will come at once.您的菜马上就来。
buffet is over there, please help yourself?
自助餐在那边，请随便用餐。
happened to my order? i’ve been kept waiting for over half anhour.我点的东西呢？
我已经等了半个小时了。 there anything wrong, madam?出什么事了，夫人？
the manager of the restaurant. what’s wrong with your order?我是餐厅经理，请问您点的菜有什么问题吗？
sorry, sir. i’ll get your another one/change it right away.对不起，先生，我去给您重端一份来。
/马上去换一份。 sorry to h**e kept you waiting.很抱歉，让您久等了。
sorry, sir. i must h**e misunderstood you.对不起，先生，我刚才一定是弄错了。
sorry, sir. please accept our apologies.
对不起，先生，请接受我们的歉意。
you for telling us about it. i’ll look into the matter rightaway.谢谢告诉我们，我马上去处理这件事。
sorry, but we are glad you pointed out this to us.对不起，很高兴您给我们指出来。 talk to the manager.
我会向经理汇报的。
二、常用词汇the usefulwords & exepressions工具tools：
tray托盘/ ashtray烟缸/ bowl碗/ covered bowl汤碗/ chopsticks筷子/knife刀/ toothpick牙签/ napkin餐巾/ wet napkin湿巾/ microware oven微波炉/ glasses玻璃杯/ fork叉/ spoon勺。
调料：salt盐/ vinegar醋/ sugar糖/ cube sugar方糖/ white sugar白糖/ brown sugar红糖/ honey蜂蜜/ jam果酱/ pepper胡椒/ soy sauce酱油/ sesame oil麻油/ salad oil色拉油/ chili oil辣椒油/ catsup番茄酱/lard猪油/ butter黄油/ cream奶油/ cheese乳酪饮料beverages：
black tea红茶/ green tea绿茶/ coffee咖啡/ mineral water矿泉水/sodawater苏打水/ plain water白开水/fruit juice果汁/cola可乐/ liquor白酒/ wine葡萄酒/ beer啤酒/ yoghurt酸奶/ bean milk豆浆/ milk牛奶食品foods：
pork猪肉/ mutton羊肉/ beef牛肉/ shrimp虾/ ham火腿/bacon咸肉/sausage香肠/ pigeon鸽子/duck鸭子/ goose鹅/ crab蟹/lobster龙虾/
bass鲈鱼/mandarin fish鳜鱼。
蔬菜水果vegetables and fruits：radish萝卜/chinesecabbage洋白菜/lettuce莴笋/celery芹菜/coriander香菜/springonion小葱/chinesechives韭菜/tomato西红柿/redpepper红辣椒/cucumber黄瓜/ pumpkin南瓜/ginger生姜/ honey melon哈密瓜/plum梅/ garlic大蒜/ lotus roof藕/ mushroom蘑菇/ eggplant茄子面食flour foods：
rice米饭/noodles面条/ bun馒头/dumping饺子/spring roll春卷/ doughfritter油条/ congee稀饭/ bread面包/toast土司/hot dog热狗/ sandwich三明治/hamburger汉堡包。
烹饪方法cooking methods：
stir-fried炒/ stew烧/ boil煮/ deep-fried炸/ steam蒸。
句子一：1.下午好，这里是巴楚风情餐厅。请问有什么可以为您效劳？
good afternoon. this is bachufengqing restaurant. what can i dofor you, please?
)2.我们恭候您的光临。
we look forward to seeing you.)3.请跟我来好吗？
would you please come with me? /please follow me.)4.那里有一张四人用餐的桌子。您喜欢吗？
there’s a table for four over there. would you like it?)5.我们给您留了张非吸烟区的桌子。
we h**e a table in the non-smoking area reserved for you.)6.对不起，靠近窗户的座位全都有人了。
i’m sorry. the tables by the window are all occupied.)7.餐厅现在已经客满。您可以稍等约20分钟好吗？
the restaurant is full now. could you please wait for about 20minutes?)8.您的餐桌已经布置好了，这边请。
your table is ready, this way, please.)
9.先生，这是您的菜单。请慢慢挑选。服务员一会儿过来为您点餐。
here is the menu, sir. please take your time. the waiter/waitresswill be here to take your order soon.
)10.希望您用餐愉快。
please enjoy your meal.)11.先生，可以点菜了吗？
excuse me, sir. may i take your order now?)
12.能不能简单给我们介绍一下中国菜？
could you give us a brief description of the chinese food?）13.您点的菜很快就好了。
your meal will be ready soon.)14.汤已经准备好了，请慢用。
the soup is ready, please enjoy it.)15.请问您打算用什么方式结账？
how would you like to pay for the meal / make the payment / settlethe bill?)
16.让您久等了，先生。这是您的账单，您要核对一下吗？
thank you for waiting, sir. here is your bill. would you like tocheck it?)
17.很抱歉，请稍等。我会尽快给您上菜。
i’m really sorry. please wait a fetch it for you assoon as possible.)18.您需要把菜分一下吗？
excuse me, sir / madam. may i separate the dish for you?)19.全部的菜已经上齐了，接下来还有点心。
this is the complete course. there is dessert to follow.)20.
我们给你带来了这么多麻烦，为了表达歉意，特为您提供免费甜点。(toexpressourregretforallthetrouble,weofferyouacomplimentarydessert.)
21.这是酒水单，请慢慢看。
here is the drink list, sir. please take your time.）22.您要喝点什么，史密斯先生？和往常一样吗？
what would you like to drink? your usual, mr. smith?)23.我们**很多种饮料，请自便。
we serve many kinds of drinks. please help yourself. )24.
请问您要再来一杯吗？（would you like one more?）
句子二：would you like better, a table in the hall or a private room?（您希望订大厅的位置是单独的包房？）
would7 o’clock be all right?（非常抱歉，先生。七点之前的餐桌全部预订出去了。
七点钟有空桌，可以吗？） will h**e you seated as soon as we get a table **ailable.
一有空桌，我们就安排你们坐下。）
will show you to the non-smoking area.（我们给您换到非吸烟区。）
you like a table by the window?
您喜欢坐靠窗的位置吗？）
kind of cuisine do you serve in your restaurant?
你们都有些什么风味的菜？）
looks good, smells good and tastes good.
这道菜色、香、味俱全。）
minimum charge for a private room is 200 yuan per person.
包间的最低人均消费是200元。） take care of your valuables.（请看管好您的贵重物品。）
打扰一下，先生，请问您是否介意和其他客人同桌呢？）
you please add one more chair to our table?
请给我们加把椅子好吗？）
or bread？
主食吃什么？是米饭，面条，水饺，还是面包？） h**e got a 10% discount for your visa card.
您使用维萨信用卡结账可以享受9折优惠。） i h**e a print of your credit card?
能不能刷一下您的信用卡？)
is your card and invoice.
这是您的信用卡和发票。）
16. can you tell me/describe what happened in details?
您能告诉我事情的详细经过吗？）
to h**ing kept you see to it right away.
让您久等，抱歉。我马上去处理。）18.
here are some complimentary vouchers for you. you can pay with themnext time when you h**e dinner in our restaurant.
我们有一些赠券送给您，下次您在我们餐厅用餐时可以使用。）
andmango
juice. (我们的鲜榨果汁有橙汁、苹果汁、西瓜汁、芒果汁。)20．your bottle of wine is finished.
would you like one more bottle?
您的这瓶酒已经添完了。请问是否需要再加一瓶？)
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