接听：hello/good morning/..
自报姓名：(this is) .speaking.
问对方姓名：who's that speaking?
好久不见的'老朋友：hey,it's you!/fancy hearing from you!
寒暄：how are you?
回答对方问候： you./pretty a lot./notbad./couldn't be better.
其它客套话：how is your business?/how are things going on withyou?/how is your family?
转接找别人的**：hold on,please./just a will switchthe line to him./let me put through to him.
别人不在：he is not at his desk right you le**e amessage?/could you call him later?
/could you please call his mobile?
thanks for calling./nice to h**e your call./pleased to talk withyou.
告别：talk to you later./take care./bye bye./see you.
you are welcome./my pleasure.
here are some common phrases to help you speak politely on thetelephone in english.使用下面一些表达能让你在接打**时显得更礼貌。
answering the phone接**。
good morning/afternoon/evening, york enterprises, elizabethjones speaking.(早上/下午/晚上好，xx公司，我是xx)
i’ll ask him/her to call you as soon as possible. 我会让他尽快打给您的。
asking for the caller’s name 询问打**的人的名字。
who’s calling, please? 请问您是哪位？
could i take your name, please?请问您是哪位？
introducing yourself介绍自己。
this is paul smith speaking.我是xx
hello, this is paul smith from smith brothers ltd.您好，我是xx公司的xx
asking for someone打**找某人。
could i speak to john martin, please?我可以找下xx吗？
i’d like to speak to john martin, please. 我要找xx
could you put me through to john martin, please?您能帮我接通xx吗？
could i speak to someone who …我要找xx
explaining absence解释某人不在。
i’m afraid mr martin isn’t in at the moment. 抱歉xx现在不在。
i’m sorry, he’s in a meeting at the moment.抱歉，他现在正在开会。
i’m afraid he’s on another line at the moment. 抱歉，现在他正在另外一条**线接**。
putting someone on hold请某人不挂**等待。
just a moment, please.请稍等！
could you hold the line, please?您可以稍等下吗？
hold the line, please.不要挂断，请稍等。
problems问题。
i’m sorry, i don’t understand. could you repeat that, please?抱歉，我不太明白，您能重复一下吗？
i’m sorry, i can’t hear you very well. could you speak up alittle, please?抱歉，我听的不是太清楚，您能再大点声音吗？
i’m afraid you’ve got the wrong number. 抱歉您打错**了。
i’ve tried to get through several times but it’s alwaysengaged.我试着打了几次，但总是占线。
could you spell that, please?您能拼写下吗？
putting someone through (connecting someone)接通某人。
one moment, please. i’ll see if mr jones is **ailable.稍等，我看下xx是否方便。
i’ll put you through. 我帮您接通。
i’ll connect you.我帮您接通。
i’m connecting you now.我正在帮您接通。
taking a message留言。
can i take a message?我可以帮忙留言吗？
would you like to le**e a message?你要留言吗？
can i give him/her a message?我能给他/她带个口信吗？
i’ll tell mr jones that you called. 我会告诉xx您打过**。
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