1.打**进来询问。
1.1 is lily there？莉莉在吗。
1.2 is lily around？莉莉在吗。
1.3 hello, may i speak to lily please?你好，我找莉莉。
1.4 hello, can i talk to lily please？你好，我找莉莉。
2.听不清楚对方所讲内容。
2.1 pardon？
2.2 excuse me？
2.3 i am sorry2.4 say again please.2.5 say what?
3.如果接听**得刚好是本人。
3.1 this is he/she.3.
2 this is lily speaking.3.3 you are speaking to him/her.
3.4 you are talking to him/her.
4.如果接听**的不是对方要找的人。
4.1 hold on please.
请稍等一下。
4.2 i’ll get him, hold on please.
稍等一下，我去叫他。
4.3 hold on, let me see if he is here.稍等下，我看看他在不在。
4.4 one moment please.请稍等一下。
5.如果对方要找的人刚好不在。
5.1 no, he is out.他出去了。
5.2 no, he is not here.他不在这里。
5.3 may i take a message.稍等我留个信息。
5.4 no, he is not in.他不在。
5.5 no, he is not **ailable他现在没空。
5.6 no, he just went out, he will be back in 30 minutes.他出去了，30分钟之后回来。
6.如果要找的人不在(打**方)6.1 do you know when he will be back?你知道他什么时候回来吗。
6.2 do you know where he is going?你知道他去哪了吗。
6.3 do you know where i can reach him你知道怎么样能找到他吗。
6.4 do you know his office number?你有他号码吗。
7.发现打错**时。
7.1 no i am afraid you h**e the wrong number.你可能打错**了。
7.2 what number di you dial?你找谁。
7.3 what number are you calling?你找谁。
8.其他回复。
8.1 sure, go ahead.8.
2 hold on, let me get a pen and a *****.8.3 thank you , h**e a good day.
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