第一部分前厅。
part one front office
unit one ****** a reservation/advance reservation
预订。key sentences例句。
1. good morning/evening. reservation. may i help you?
早上好/晚上好，这里是美视五月花酒店客房预订部，请问需要什么帮忙吗？
2. what can i do for you?
我能为您帮什么忙吗？
3. hold on line, please. could you please hold on?
请稍等（**中） 请稍等，好吗？
4. could you wait a minute, please?
请稍等，好吗？
5. are you with a company?
您是公司预订吗？
6. may i know you departure date?
请问您的离店日期是哪天？
7. how long will you stay with us?
请问您住几天？
8. how many people are there in your party?
您们一共几个人？
9. that will be four nights.
四个晚上。10. may i know the arrival date, please?
请问哪天入住？
11. is it just for tonight?
请问只住今天一晚吗？
12. when do you check in?
请问您什么时候入住？
13. would you like a single room or a double room?
请问你想订单人间还是双人间？
14. what kind of room would you like/prefer?
请问您喜欢什么样的房间？
15. would you please tell me your full name, please?
请问您的全名是？
16. and your address, please?
请问您的地址？
17. may i know you telephone number, mr smith?
史密斯先生，请问您的**号码是？
may i know your company name and how would you like to settle your payment?请问您的公司全称及付款方式？
how would you like to guarantee your reservation?请问您的担保方式是？
may i take your credit card number or guarantee letter for the guarantee?请提供您的信用卡号码或担保信给我做为担保。
18. we h**e a single **ailable for those dates.
我们还有一些单人间可以接受预订在那个时间段。
19. it’s all right for the next week.
下个星期没有问题。
20. we do h**e a vacancy for those dates.
那段时间我们可以接受预订。
21. yes, you can h**e a room on saturday.
是的，星期六您可以订到房间。
22. i’m afraid we won’t be able to guarantee you a room after the 16th. we usually h**e high occupancies in the peak seasons.
恐怕十六号后我们不能保证有房间提供给您，那段时间是我们的入住高峰期。
23. i’m sorry, but we’re fully booked for single rooms. would you like to h**e a double one?
很抱歉我们的单人间已经订满了，给您订双人间怎么样？
24. i’m sorry, but the hotel is full on that date.
很抱歉，那天我们酒店的客房已经住满了。
25. i’m sorry, we don’t h**e any room **ailable for that week.
很抱歉，我们那周的预订已经全满了。
26. service isn’t included in the room rate.
服务费不包含在房费里。
27. above rate is subject 15% service expense.
以上**需另付15%服务费。
28. we offer 10% discount for group reservation, sir.
先生，团队预订可以打九折。
29. me repeat your reservation to ensure it is correct. you will arrive before……。
史密斯先生，我跟你确认一下你的预订内容：你的抵达日期是。。。
第二章前台接待。
you a reservation？
您预定过了吗？
bellman will show you the way to the banquet hall.
行李员将领您去宴会厅。
you please complete this registration form?
请填写这张登记表。
you sign your
请签上您的姓名。
i see your passport please?
请出示您的护照。
i know your name and room mumber？
请告诉我您的名字与房间号码。
i h**e your passport or id card please？
请出示您的护照或身份证。
would you like to make payment,by credit card or by cash?
请问您想用现金付款还是用信用卡付款？
i h**e your credit card imprint?
请出示您的信用卡，我们需要用它来压卡。（？
you please pay 1000as deposit? we will return the balance to you when you check out.
请您付1000元押金，我们将在您退房时将余额退还您。
is your room key。
这是您的房间钥匙。
room number is 246 on the second floor.
您的房间在二楼的246房。
is your key card
这是您的房卡。
get the bellman to take your luggage up.
我会叫行李生帮您把行李送到房间。
bellman here will take your luggage and show you the way.
这里的行李生会为您提行李，并为您带路。
extend the reservation for you .
我们可以为您延长预订。
you checking out today?
您今天可以结帐吗？
you like to check out now?
您今天要退房吗？
pay at the cashier’s desk over there
请到那边帐台付款。
there’s anything you need, just ring reception.
如果您需要什么，就打**给服务台。
of the bad weather, the swimming pool won’t be open today.
因为天气不好，今天游泳池不开放。
phone number of our hotel is 68718888.
我们酒店的**号码是68718888.
dial 9 before you dial the number.
拔号码前请先拔9.
第四章行李员。
are these your baggage？
这些是您的行李吗？
may i take them for you？
我来帮您拿好吗？
please show me your room key。
请让我看看你的房间钥匙。
this way please
请走这边。your entire luggage is here,seven pieces in all.
您的行李都在这里，共七件。
may i show you the room facilities？
我给您介绍一下房间的设施好吗？
here is a brochure explaining hotel services.
这里有个小册子介绍饭店各项服务。
if you want to h**e your room cleaned extra quickly,please hang the cleaning sign on the door.
如果您希望您的房间早些整理好，请将这“请打扫”的牌子挂在门上。
there is a recreation center on the ground floor.
一楼有一个娱乐中心。
shall i turn the cooling up?
我把冷气开大些，好吗？
shall i turn the heating down?
我把暖气开小些，好吗？
your bags will be kept at the bell captain’s desk.
你的包将存放在行李处。
could you come down to the bell captain’s desk with your claim tag to pick up your bags?
请您拿着行李牌，来行李部取您的包。
we h**e a sauna bath with a massage service there.,too.
在那里还有桑拿浴室并提供按摩服务。
if you want a taxi,you can ask the reception to get one for you.
如果您要出租车，您可以请服务台为您叫一辆。
酒店商务英语口语
酒店商务英语口语greetings 打招呼 1 good morning sir madam 早上好，先生 小姐 2 good afternoon ladies and gentlemen下午好，女士们，先生们。3 good evening miss price晚上好，普莱丝小姐。4 how are...
酒店商务英语口语
酒店商务英语口语不能只学提供服务的句子。导读 我们学习酒店商务英语口语就是为了满足工作中和外国客人交流的需要，但是既然是交流就是有问有答的，所以在学习的时候我们不止要知道自己要说什么，还要知道客人的意思。1 yes，we do h e a reservation for you 对了，我们这儿是有您...
商务英语写作 商务英语之运营
商务英语写作。商务英语之运营。运营。line装配线。a how many workers are on assembly line?b thirty nine total.a 装配线上有多少工人？b 一共39名。code条形码。a bar code is so popular these days....