飞机票(指限定条件)endorsement/restrictions旅客姓名name of passenger起点城市from起飞日期date起飞时间time订座情况status
机票确认ticket confirm登机口gate前往城市to
乘运人(公司)carrier航班号flight no.
座舱等级class(fare basis)机号plane no.机座号seat no.
吸烟坐位smoking seat非吸烟席non-smoking seat机场费airport fee
国际机场international airport国内机场domestic airport机场候机楼airport terminal
国际候机楼international terminal国际航班出港international departure国内航班出站domestic departure卫星楼satellite入口in
出口exit ; out; way out进站(进港。到达)arrivals不需报关noting to declare海关customs
登机口gate; departure gate候机室departure lounge
航班号flt no(flight number)来自。。。arriving from前往…departure to预计时间scheduled time实际时间actual time已降落landed
起飞时间departure time延误delayed登机boarding
由此乘电梯前往登机stairs and lifts to departures迎宾处greeting arriving由此上楼up; upstairs
由此下楼down; downstairs银行bank
货币兑换处money exchange; currency exchange订旅馆hotel reservation行李暂存箱luggage locker出站(出港。离开)departures登机手续办理check-in
登机牌boarding pass(card)
护照检查处passport control immigration行李领取处luggage claim ;baggage claim国际航班旅客international passengers中转transfers
中转旅客transfer passengers中转处transfer correspondence过境transit
报关物品goods to declare贵宾室 room购票处ticket office付款处cash
出租车乘车点taxi pick-up point大轿车乘车点coach pick-u point
航空公司汽车服务处airline coach service租车处(旅客自己驾车)car hire公共汽车bus; coach service
公用**public phone; telephone
厕所toilet; l**atories; rest room男厕men’s; gent’s; gentlemen’s女厕women’s; lady’s餐厅restaurant酒吧bar
咖啡馆coffee shop; café免税店duty-free shop邮局post office
**火车票rail ticket旅行安排tour arrangement行李牌luggage tag
国际航班international flight班机号码flight number来回机票round-trip ticket商务客舱business class国内班机domestic flight单程机票one-way ticket头等舱first class经济舱economy class
使用中occupied盥洗室l**atory无人vacant
女空服员stewardess男空服员steward
海关申报处customs service area货币申报currency declaration观光sight-seeing
托运的行李checked baggage行李领取处baggage claim area随身行李carry-on baggage行李推车luggage cart
外币兑换店currency exchange shop汇率exchange rate
旅行支票tr**eler’s checkdialogue:
1.请求对方再说一次could u please repeat that?
2.我要订9月15号到纽约的班机。i’d like to make a reservation for a flight to newyork on september 15th.
3.408次班机何时抵达?what time does flight 408 arrive?4.机票多少钱?how much is airfare?
5.我想要确认我预订的机位。i’d like to reconfirm my plane reservation please.
6盥guan洗室在**?where is the l**atory?
7.你有中文报纸吗?do you h**e chinese news*****?
8.我会冷,请给我一条毯子好吗?i feel cool, may i h**e a blanket?
9.可不可以给我一副扑克牌?may i h**e a deck of playing cars?
10.请出示您的护照。may i see your passport, please?
11.您要在美国待多久?how long are you going to stay in america?
12.您此行的目的为何what is the purpose of your visit?
13.您有任何东西要申报吗?do you h**e anything to declare?
14.对不起,**是行李提领区?excuse me, where is the baggage claim area?
15.行李遗失申报处在**?where is the lost luggage office?
16.(出示登机证予服务人员)我的座位在**?where is my seat?
17.我能将手提行李放在这儿吗?can i put my baggage here?
18.我是否可将座位向后倾倒?(向后坐的乘客说)may i recline my seat?
19.是否可替我更换座位?could you change my seat, please?
20.我是否可以抽烟?may i smoke?
21.需要什么饮料?what kind of drinks do you h**e?
22.机上提供那些饮料?what kind of drinks do you h**e?
23.咖啡,茶,果汁,可乐,啤酒和调酒。we h**e coffee, tea, juice, coke, beer andcocktails.
24.晚餐想吃牛肉,鸡肉还是鱼?which would you like for dinner, beef, chicken orfish?
25.我觉得不舒服,是否可以给我一些药?ifeelalittlesick,canih**esomemedicine?
航空服务英语
飞机票 指限定条件 endorsement restrictions 旅客姓名 name of passenger 起点城市 from 起飞日期 date 起飞时间 time 订座情况 status 机票确认 ticket confirm 登机口 gate 前往城市 to 乘运人 公司 carrie...
航空服务心得体会
票务的服务质量是票务的生命线,随着票务业供需关系的不断变化和市场竞争的日益激烈,票务若乡在日益狭小的市场中永远立于不败之地,在保证硬件设备的基础上,必须提高我们的服务水平和质量才能争取客源,才能保证稳定的经济效益,树立良好的对外形象 如何留住我们的顾客?如何提高我们的服务质量?我想,关键在于我们文明...
2019航空服务专业备案表
附件5 湖南省高职学院 高校增设专业。备案表。学校名称 湖南科技经贸职业学院 盖章 学校主管部门 衡阳市人民 专业名称航空服务。所属专业大类 交通运输学制 三年 开设时间 2013 年 8 月。湖南省教育厅制。一 学校办学基本条件。二 增设专业情况。三 专业硬件建设三年规划。四 专业可行性论证材料。...