1、is there anything i can do for you?有什么能为您效劳的吗？
2、just a moment, please.请稍等一下。
3、don’t worry about it别担心。
4、i beg your pardon?(or pardon?)对不起，请再说一遍好吗？
5、you are wanted on the phone, mr. bellow.贝罗先生，有您的**。
6、who is speaking, please? 请问您是谁？(**用语)
7、i will switch you to room 301. 我马上给您接301房间。
8、what number are you calling?请问对方什么**号码。
9、do i need a reservation? 我需要预订吗？
10、hello, this is the park restaurant. may i help you? 您好，这是公园餐厅。我可以为您服务吗？
11、we are a group of eight. 我们一共8个人。
12、ordered through phone.我已经打过**订单了。
13、check in the hotel.入住酒店。
14、hello, i’d like to check in please. 你好，我想入住贵酒店。
15、hotel staff: certainly. can i h**e the name please? 当然可以，能把姓名给我吗？
16、ok, are you checking out tomorrow?好的，您是明天退房吗？
17、yes, i am. that’s right. 是的没错，是明天退房。
18、 will you need a wake up call, sir? 先生您需要唤醒服务吗？
19、yes please. at 6.30am. 是的，请在早上6.30唤醒我。
20、your room is 502 on the fifth floor. breakfast is served between 6.30am and 9am.
enjoy your stay.您的房间号码是五层的502房间。早餐是早晨6.
30到9点。祝您入住愉快。
21、thank you.谢谢你。
22、do you know the most expensive hotel all over the world ? 知道全球最昂贵的酒店吗？
23、and the bullet proof glass for the doors and windows. 套房的门窗全部用防弹玻璃制成。
24、what kind of people can live in it ? 什么样的人才能入住这样的酒店呢？
25、do you h**e a reservation?你有预订房间吗？
26、h**e you made a reservation, sir?请问您有预定吗？
27、could i see some id, please?我可以看一下你的身份证吗？
28、may i h**e your room number, please?请告诉我您的房间号码好吗？
29、the elevators are right across the lobby.电梯就在大厅的正对面。
30、is there anything else i can do for you?还有什么我能为你效劳的吗？
31、may i know are you member of our hotel?请问你是我们旅馆的会员吗？
32、do you h**e a bus service to the airport?你们酒店有机场接送服务吗？
33、i'd like to ask for the laundry service.麻烦你替我把衣服拿去洗一下。
34、turn right and take the elevator over there.右拐，然后在那里乘坐电梯。
35、good morning. this is room reservation. may i help you?
早上好，客房预订处，我能为您做什么？
36、what kind of room would you like to reserve?您想订哪种类型的房间？
37、a single room or a double room?要单人间还是双人房间？
38、 for which dates do you want to book the rooms?您想订哪几天的房间呢？
39、please don’t smoke here.请不要在这里抽烟。
40、sorry to h**e kept you waiting.对不起，让您久等了。
41、the desk light in my room is not working.我房间的台灯不亮。
42、there's something wrong with the air conditioner.空调有点毛病。
43、may we clean your room now，sir?先生，我们可以现在打扫您的房间吗？
44、excuse me，it’s almost afternoon， but my room has not been made up yet，why?对不起，都快下午了，为什么我的房间还没有打扫？
45、 can you clean up my room earlier everyday?以后能不能早点打扫我的房间？
46、what kind of room would you like(prefer)?您希望要什么样的房间？
47、would you like a room with a front view or a rear view?您是要窗户临街的房间，还是要背街的房间？
48、do you want a single room or a double room?您是要单人间还是双人间？
49、would a double room do?双人间可以吗？
50、would you like breakfast in our hotel?您要不要在饭店吃早餐？
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