part one : general expressions
16) we wish you a pleasant stay in our hotel.愿您在我们饭店过得愉快！
34) glad to be of service. 很高兴为您服务。
35) at your service.乐意为您效劳。
39) i’m awfully sorry for my carelessness.对于我的粗心大意我非常抱歉。
40) sorry to h**e kept you waiting. 对不起，让您久等了。
53) you are wanted on the phone, mr. bellow.贝罗先生，有您的**。
55) i’ll switch you to room 1120. 我马上给您接301房间。
56) what number are you calling? 请问对方什么**号码。
57) who would you like to talk to? 请问受话人姓名？
58) could you hold the line, please? 请（拿着话筒）稍等一会好吗？
62) we are all sorry to hear of your illness.听说您病了都很担心。
63) there ,there, now try not to get too upset about it.
好啦，不要为这事太烦恼了。
64) i wish you good health.祝您健康。
70) my hearty congratulations! 衷心祝贺您！
71) as you wish(or like) 随您的便。
75) i’m sorry, that’s not allowed. 对不起，这是不允许的。
77) out of the question, i’m afraid. 恐怕不可能。
81) take the lift to the third floor. 乘电梯到三楼。
82) the lifts are in the lobby near the main entrance. 电梯间在大厅靠大门外。
83) the bellman will show you the way to the banquet hall. 大堂服务员将领您去宴会厅。
84) there is a washroom at the end of the corridor.洗手间在走廊尽头。
85) the post and cable service is opposite the bar. 邮电所在酒吧对面。
86) the bank is next to the shop. 银行在小卖部隔壁。
87) you can get your money changed at the cashier’s desk. 你可以收银外兑换钱。
88) how much would you like to change?你要兑换多少呢？
89) the rates of exchange are on the board there. 兑换率写在那这的黑板。
90) there are some local products on sale here.这里**一些地方产品。
91) it’s sold by weight(yard, meter…)
这个按重量（码，米……）计价**。
97) air mail or ordinary mail?
是航空信还是平信？
98) an air mail letter for abroad is $1.60.寄往国外的航空信需1.60元。
99) the tr**el agency in the hotel takes all kinds of booking.
饭店的旅行社***种预订票。
part two: reception &housekeeping service
103) would you like a room with bath or shower?
您想要浴缸的还是淋浴的房间？
104) how long do you plan to stay here?你打算住多久？
106) how many people are there in your party?你们一起有几个人？
107) i can book you a single room with shower for the 26th.
我可以为您在26日订一个带淋浴的单人间。
109) unfortunately, we are fully booked for the 21st
遗憾的是21日的客房全部订满。
110) we won’t be able to guarantee you a room for may 6th .
我们不能保证5月6日给您一个房间。
111) for a single room the price would be 35 dollars 单人房的**是35美元。
112) there is a small charge of 25 cents a day extra. 每天要收25美分附加费。
113) there’s a reduction for children. 儿童可以减价。
120) what’s your occupation,please? 请问您的职业？
122) what’s your address in your native country,please?
请问您在本国的住址？
124) number 246 is an air-conditioned room with a private bath.
246号是带空调和独用浴室的房间。
127) i’ll get the porter to take your luggage up. 我会叫行李员把您的行李搬上去。
128) the porter here will take your luggage and show you the way.
这里的行李员会为您提行李，并为您领路。
129) we’ll extend the reservation for you.我们可以为您延长预订。
130) we’ll make the change for you. 我们可以给您换个房间。
131) you may keep the room till 3 you wish. 如果您愿意，可以将房间保留到下午三点。
133) if you want to keep your room this afternoon, we’ll h**e to charge you 50% of the price. 如果您需要再住一个下午，我们要向您收50%房费。
134) i’m afraid you’ll h**e to vacate your room by 11. 恐怕要请您在十一点以前搬出房间了。
136) would you like to vacate your room now? 您今天要退房吗？
137) your bill totals $665. 您的帐单合计655美元。
138) that makes a total of $665. 总计是655美元。
139) that comes to $665 altogether. 共计655美元。
140) here is your bill. would you please check it? 这是您的帐单，请您过目。
141) that charge is for drinks taken from the mini-bar. 那笔钱是您从房间冰箱里取用饮料的费用。
142) your overseas telephone call is included in the bill. 您的国际长途**费用包括在这个帐单里。
143) the service charge is included in this bill. 这个帐单包括报务费。
144) how would you like to settle your bill (or account)?您准备怎样付帐？
145) in what form will payment be made?您准备以何种方式付帐。
147) we accept the following credit cards,….我们接受下列信用卡……
148) i’m sorry,we don’t accept personal cheques.对不起，我们不收个人支票。
150) if there’s anything you need, just ring reception.
如果您需要什么，就打**给服务台。
151) if there’s anything for the laundry, just le**e it in the laundry bag in your room.
如果您有衣物要送洗衣房，只要把它放在您的房里的洗衣袋里就行了。
152) washing handed in by 9:30 be returned to you before 5:30 on the same day 早上9：
30以前送去洗的衣服，当天下午5：30以前能送回来。
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