part one : general expressions
1) good morning (afternoon ,evening),sir (madam). 2) how do you do? (
4) how is everything (with you )?
5) how are you getting on ( or along ) these days ?这几天过得怎么样？
6) how are you ? fine ,thank you .and you? )
8) welcome to our hotel.
9) it’s nice to meet you again , mr. johnson .
12) h**e a good rest.祝您休息好！
13) see you later (tomorrow).
14) hope to see you again soon.
15) h**e a good time.
16) we wish you a pleasant stay in our hotel.
17) please don’t le**e anything behind.请不要遗忘你的东西。
18) mind (or watch) your step! 请走好！
20) h**e a nice trip!一路平安！
21) all the best!万事如意。
22) take care!多保重！
23) good luck!祝您好运！
26) thank you for coming.
27) thank you for staying in our hotel.
28) i’m very grateful to you.
29) it’s very kind of you.
31) not at all.不用谢。 don’t mention it.不用谢。
33) my pleasure.(or with pleasure)
34) glad to be of service. 很高兴为您服务。
35) at your service.乐意为您效劳。
39) i’m awfully sorry for my carelessness.对于我的粗心大意我非常抱歉。
40) sorry to h**e kept you waiting.
41) sorry to interrupt you.
42) that’s all right.这没什么。 it doesn’t matter. never mind.不要紧，没关系。
45) let’s forget it.算了吧！
46) what can i do for you?
50) just a moment, please.
51) don’t worry about it别担心。
53) you are wanted on the phone, mr. bellow.贝罗先生，有您的**。
54) who is speaking, please?
55) i’ll switch you to room 1120. 我马上给您接301房间。
56) what number are you calling? 。
57) who would you like to talk to?
58) could you hold the line, please?
59) here are come letters for you.
60) what a shame!多可惜！ 61) i’m sorry to hear that!
63) there ,there, now try not to get too upset about it. 好啦，不要为这事太烦恼了。
64) i wish you good health.祝您健康。
65) let me wish you every success.
70) my hearty congratulations! 衷心祝贺您！
71) as you wish(or like)
74) go ahead and do what you like.
75) i’m sorry, that’s not allowed. 对不起，这是不允许的。
76) no, i’m afraid not.不，恐怕不行。
77) out of the question, i’m afraid. 恐怕不可能。
78) walk straight ahead.一直往前走。
79) turn left(right).往左（右）转。
80) go upstairs(downstairs).
81) take the lift to the third floor.
82) the lifts are in the lobby near the main entrance.电梯间在大厅靠大门外。
83) the bellman will show you the way to the banquet hall.
大堂服务员将领您去宴会厅。
84) there is a washroom at the end of the corridor.洗手间在走廊尽头。
85) the post and cable service is opposite the bar. 邮电所在酒吧对面。
86) the bank is next to the shop.
87) you can get your money changed at the cashier’s desk.
你可以收银外兑换钱。
88) how much would you like to change?你要兑换多少呢？
89) the rates of exchange are on the board there. 兑换率写在那这的黑板上。
90) there are some local products on sale here.这里**一些地方产品。
91) it’s sold by weight(yard, meter…)
92) sorry, it’s sold out. 对不起，卖完了。
95) here is your change. 这是找您的钱。
96) here is your receipt. 这是你的收据。
97) air mail or ordinary mail? 是航空信还是平信？
98) an air mail letter for abroad is $1.60.寄往国外的航空信需1.60元。
99) the tr**el agency in the hotel takes all kinds of booking.
饭店的旅行社***种预订票。
100) please don’t smoke here.
part two: reception &housekeeping service总台及客房服务。
101) what kind of room would you like (or prefer)?您希望要什么样的房间？
102) do you want a single room or a double room?
103) would you like a room with bath or shower? 您想要浴缸的还是淋浴的房间？
104) how long do you plan to stay here?你打算住多久？
105) for how many nights 你要住几个晚上？
106) how many people are there in your party?你们一起有几个人？
107) i can book you a single room with shower for the 26th.
我可以为您在26日订一个带淋浴的单人间。
108) what time will you be arriving?
109) unfortunately, we are fully booked for the 21st
110) we won’t be able to guarantee you a room for may 6th .
我们不能保证5月6日给您一个房间。
111) for a single room the price would be 35 dollars
112) there is a small charge of 25 cents a day extra. 每天要收25美分附加费。
113) there’s a reduction for children. 儿童可以减价。
114) could you fill in this form, please? 请填写这份**。
115) could you sign your name,please? 请签上您的姓名。
116) give me your passport,please,we need it for registration. 请把护照给我，我们登记时需要。
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