说明自己的身分。
this is ken. 我是ken
ken speaking. /this is ken speaking. 我是ken
this is peter jackson calling. 我是peter jackson
询问来电者的身分。
excuse me, who is this? 不好意思，请问您是哪一位
may i ask who is calling, please? 请问您是哪一位？
我要找……can i h**e extension 321? 可以帮我转接分机321吗？
could i speak to...我可以跟～讲话吗？
i would like to speak to mr. wang. 我想找王先生
is jack in the office? jack在吗？
is mary there? mary在吗？
would you connect me to general affairs department? 可以帮我转接总务部吗？
帮忙转接。i'll put you through. 我帮您转接
i’ll connect you. 我帮您转接
i’ll transfer your call to the general affairs department. 我帮您把**转到总务部
i’ll connect you to extension 231. 我帮您转接分机231
can you hold on a moment? can you hold the line? 请稍候，不要挂断
just a moment.或just a minute. 请等一下
i’ll get her. 我去叫她
i’ll put her on. 我现在就请她过来接**
当对方要找的人不在时如何答复。
i'm afraid he is not **ailable at the moment. 恐怕他目前无法接听**。
mr. jackson isn't in. 不在
mr jackson is out at the moment. 目前外出
she is not here right now. 她目前人不在这
he’ll be back soon. 他很快就会回来
he’ll be back in an hour. 他应该一个小时之内会回来
she’s in a meeting now. 她正在开会 *in a meeting: 会议中。
he has a guest now. 他现在有客人
he’s off today. 他今天休假。
the line is busy. **正在通话中
i can’t get through to him. 我无法接通他。
she is on another line. 她正在接别的**
当自己要找的人不在时。
i’ll call (him) later. 我晚一点再打。
please tell him to call me back as soon as possible. 请他尽早回电
please tell him john called. 请告诉他john来过**
may i le**e a message? 我可以留个言吗？
留言。could (can, may) i take a message? 请问要留言吗？ *接**的人记下留言
would you like to le**e a message? 请问您要留言吗？
may i le**e a message? 我可以留言吗？
may i h**e your phone number? 可以告诉我**号码吗？
could (can, may) i tell him who is calling? 请问要我转告他是谁打来吗？
would you like him to call you when he comes back? 等他回来后，要不要请他回电？
i’ll h**e him call you back./ i’ll tell him to call you back. 我会叫他回电给您
其它miscellaneous
是的，我就是：
speaking. 公司行号往来一般用法
yes, it’s me. 比较熟的朋友可以这么用
打错**：there’s no one here by that name. 这里没有那个人
you h**e the wrong number. 你打错**了或 you dialed the wrong number
i’m sorry. i h**e the wrong number. 对不起，我打错号码了。
i h**e dialed the wrong number. 我拨错号码了
听不清楚：i can’t hear you very well. **听不清楚
would you please slow down? 可不可以说慢一点吗？
would you please speak more slowly? 可以请您说慢一点吗？
结束对话：thank you, bye. 打**过去的人的谢辞
thank you for calling. 总机、秘书、同事对来电者的谢辞。
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