五、命题原则。
根据教材所涵盖的有关题目，交际功能以及与教材难度相当的语言材料命题，涉及教材的内容不少于60%。
六、试卷结构。
二、6119开放专科商务交际英语（1）复习范围。
一、 选择题（每小题2分，共20分）主要测试学生对基本概念的理解和应用，参考练习册每章的第一部分练习。
如：1. which of the following describes a memo written to a president from a department supervisor?
a. upward, formal, internal
b. lateral, formal, internal
c. upward, informal, internal
d. upward, informal, external
学生对以下概念应该掌握：
the process of communication, the purpose of communication, the communication tips, verbal and non-verbal messages, barriers to communication, responsibilities of participants, body language, personal space, laterals communication, audience analysis, common channels of oral message, cross-cultural communication and the guidelines, challenges of diversity, direct and indirect order, building strong paragraphs (including the five ws), the purpose of memos and e-mails, communication overload, the common abuses of e-mails
二。 正误判断 （每小题2分，共20分）选自练习册中的正误判断练习。
write a t in the space provided if the statement is true. write an f in the space if the statement is false.
_ most business reports are written in formal report format.
三、简答题（每小题4分，共20分）选自练习册中的简答题练习。
why is communication so important?
what is cross-cultural communication?
what types of diversity, other than cultural, might an american worker encounter in the workplace?
what is a receiver-oriented message?
what are three ways to make a sentence concise?
what is a soft sale?
how does the traditional memo format differ from the simplified memo format?
identify and describe some common abuses of memos.
why is it important for all business communications to promote goodwill?
how can cultural differences become communication barriers?
what types of diversity, other than cultural, might an american worker encounter in the workplace?
what are the four steps that should be used when planning a letter?
what are four types of biases to **oid in business communications?
how can learning about another culture aid cross-cultural communication?
why is it a good idea to **oid using slang, jargon, and abbreviations when communicating with someone whose first language is not english?
what are the four techniques that can be used to state negative news tactfully?
四、阅读理解（每小题2分，共20分）
选自课外。五、翻译（每小题5分，共20分）
communication skills are especially important when you communicate with people of diverse backgrounds. in addition to just writing or speaking effectively, you need to add elements of sensitivity, understanding and tolerance in your communication.
复习范围：练习册中每单元的翻译练习（共30题）。
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