状况2：和老客户见面。
a：嗨！johnson先生，您好吗？
hello! mr johnson, how are you?
b：嗨！bill先生，我很好，谢谢，您呢？
hello! mr bill, fine, thank you, and you?
a：我也很好，谢谢，很高兴再见到您。
i’m fine too, thank you. glad to see you again.
b：我也是（我也很高兴再见到您）
me too.
状况3：第一次和客户见面，找到人后再相互问候。
a：对不起，请问您是blood先生吗？
excuse me! are you mr blood?
b：是的，正是。
yes, that’s right.
a：噢！林先生，您好！很荣兴认识您（很高兴认识您）
how do you do,mr lin! it’s my pleasure to see you.
b：我也很荣幸（我也是）
me too.
状况4：和老客户见面相互问候家人及生意。
a：哈喽！rown先生，很高兴又见到您。
hello !mr rown, glad to see you again.
b：嗨！lisa，你好吗？
hello! lisa, how are you?
a：很好，谢谢，那么您呢？
very fine, thank you, and you?
b：我也很好。
i’m fine too.
a：家人如何？
how is/are your family?
b：他们都很好，谢谢。
they are fine, thank you.
a：生意如何？
how is your business?
b：很好(马马虎虎/不太好/还不错/和平常一样)
very good(just so so/not very good/not bad/it’s the same as usual)
a：旅途如何？
how was your trip?
b：很好，但是我有点累，因为飞行很长。
very good, but i am a little tired, because it’s a long trip.
part 2
状况1：在机场。
a：对不起，您是johnson先生吗？
excuse me! are you mr johnson?
b：是的，我是。
yes, that’s right.
a：您好，johnson先生，我的名字是tom lee, abc 公司的业务助理。
how do you do, mr johnson, my name is tom lee, the sales manager of the abc company.
b：您好，李先生，很高兴认识您。
how do you do, mr li, glad to meet you.
a：我也是，我来接您去您的饭店。
me too, i came to pick you up to your hotel.
b：谢谢，您真好。
thank you, you are very kind.
a：您旅途还好吗？
how was your trip?
b：(1)是的，很好，谢谢。
yes, very good, thank you.
(2)不，不太好，我晕机。
no, not very good, i was got air.
a：您现在感觉好一点了吗？
do you feel better now?
b：是的，但是我感觉很累，因为飞行时间很长。
yes, but i feel very tired, because it’s a very long trip.
a：我们走吧，让您到饭店登记吧。
let’s go, let’s get you checked in the hotel. let’s go and check in in the hotel.
b：好的，谢谢。
ok, thank you.
a：让我帮您拿行李。
let me help you with your laggage.
b：(1)谢谢，它们很重。
thank you. it’s very weight.
(2)没关系，谢谢，我自己可以处理。
it doesn’t matter, thank you, i can handle by myself.
a：这边请，我的车在外面等。
this way please, my car is outside.
b：好的，走吧。
ok. let’s go.
a:请在这儿等我，我去停车场开车。
please wait for me here, i am going to the parting lot to drive my car.
b：好的，没问题。
ok, no problem.
a：让我们直接到停车场去吧，因为这儿不好停车。
let’s go to the parking lot directly, because it is not convenient here.
b：当然，没问题。
of course, no problem.
状况2：在机场接机问候语。
a：让我帮您拿行李。
let me help you with you luggage.
b：谢谢！(你真好)
thank you! you are very kind.
a：旅途如何？
how was your trip?
b：很好，谢谢。
very good. thank you.
a：您觉得累吗？
do you feel tired?
b：有一点儿，因为飞行很久。
a little, because it is a long trip.
a：这边请。
this way please.
b：好的，谢谢！
ok, thank you.
a：请在这儿等我，我去停车场开车。
please wait for me here, i am going to parking lot to drive car.
b：好的，没问题。
ok, no problem.
状况3：在机场接机及途中对话。
a：您是gerry wise先生吗？
are you mr gerrywise?
b：是的，正是。
yes, that’s right.
a：您好，wise先生，很高兴认识您，我的名字是mickey。
how do you do? mr. wise, nice to meet you, i am mickey.
b：您好，mickey。很荣幸见到您。
how do you do! mickey. it’s my pleasure to see you.
a：欢迎到台北，这是我的名片。
welcome to taibei, this is my business card.
b：谢谢，这是我的。
thank you, this is mine.
a：让我帮您拿行李。
let me help you with your luggage.
b：谢谢，有点重。
thank you, it’s a little he**y.
a：我车在停车场，这边请。
my car is in the parking lot, this way please.
b：好的。ok
a：您第一次到台湾吗？
do you come to taibei the first. is this the first time you come to taiwan?
b：是的。yes.
a：旅途如何？
how was your trip?
b：很好。very good.
a：累不累？
do you feel tired?
b：是的，有一点儿，但是没关系。
yes, a little, but it doesn’t matter.
a：我们明天一早飞马公，班机时间是早上6：40。
we will flight to magong tomorrow morning, the flight time is at 6:40 in the morning.
我老板会在5：50去饭店接您，所以您在5：50前要准备好。
my boss will go to the hotel to pick you up at 5:50, so you should get ready before 5:50.
b：我知道，我会准时等他。
i see, i will wait for him on time.
a：如果您需要叫起床，只要告知饭店柜台。
if you need the morning call, please inform the counter of hotel.
b:没关系，我有闹钟。
it doesn’t matter, i h**e alarm.
a：您饿吗？
are you hungry?
b：是的，有一点儿。
yes, a little.
a：我们可以在您饭店附近的侬特利用个简餐。
we can h**e a quick meal in the nongteli near your hotel.
b：好的，谢谢。
ok, thank you.
part 3
状况1：在公司接应**。
a：这是abc公司，我可以帮您什么忙吗？
this is abc company. may i help you?
b：我要找王大卫先生（请接王大卫先生）。
d**id wang,please./is d**id in?/could i speak to d**id?
a：请问贵姓？
who is calling/speaking?/may i h**e your name?
b：william johnson。
a：请稍候。
hold on,please/wait for a moment.
如果要找的人不在时）
a：对不起，他不在，您要留言吗？
sorry, he’s(was/went) out. would you like to le**e a message?
b：请他回电，告诉他我在公司等他的**。（我住在希尔顿饭店，房号1020）
tell him to call me back, for i will wait for his telephone in my componey. (i live in room 1020, hilton hotlel)
a：好的，他一回来，我会请他马上回电。（我会将此留言转告他）谢谢来电！
ok, i’ll ask him to call you back as soon as he returns.(i’ll give him the message)thank you for your call.
b：谢谢您的帮忙。
thank you for your help.
状况2 人在国外，经由接线生打对方付款**回台湾。
a：接线生，我要打一通对方付款的越洋**到台湾。
operator, i want to make a collect overseas phone call to taiwan.
b：您要找哪位？
whom would you like to speak to?
a：d**id lee。
b：**号码多少？
telephone number?
a：**是886，区码是02，**号码是25432100。
the code is 886, the area code is 02, the phone number is 25432100.
b：您的大名？
may i h**e your name?
a：lisa wang。
b：请等一会儿。
hold on, please.
a：好的，谢谢。
ok, thank you.
b：接通了，请讲。
the line is through now. please speak.
状况3 在公司接**，要找的人如不在，请对方留言。
a：早安，abc公司，我可以帮您什么忙吗？
morning,this is abc company,may i help you?
b：请接分机123。
extension 123,please.
a：请稍候。
hold on,please.
b：谢谢。thank you.
c：出口部，我可以帮到您什么忙吗？
import department,may i help you?
b：是的，我想和王先生谈话。
yes,i would like to speak to
c：对不起，他不在公司（他刚出去吃午饭），您要不要留言给他？
sorry,he was out(he went out to h**e luch just now).would you like to le**e a message?
b：是的，请他回电，我的名字是d**id lee,我的**号码是27720151。
yes,please ask him to call me back,i’m d**id lee,my phone number is 27720151.
c：请再重复一下**号码。
please repeat your phone number.
b：好的，2-7-7-2-0-1-5-1。
ok, 2-7-7-2-0-1-5-1
c：您的大名如何拼写？
how do you spell your name?
b：d-a-v-i-d l-e-e. d-a-v-i-d l-e-e
c:他一回来，我请他回电。
i’ll ask him to call back as soon as he returns.
b：谢谢，再见。
thank you, bye.
c：谢谢来电。
thank you for your call/thank you for calling.
1、打**号码 make a phone call
2、接线生 operator
3、对方付款** collect call
4、预先付款** prepaid call
5、长途** long distance call
6、市内** local call
7、国际** international phone call/overseas phone call
8、** code
9、区码 area code
10、等一下 hold on,please./wait a moment./moment,please.
/wiat a minute./one moment,pleast.
11、分机 extension
12、部门 department
13、(请对方)留话 le**e a message/would you like to le**e a message?
14、(帮不在的人)留话 take a message/may i take a message?
15、重复 repeat/can you repeat your phone number?
16、回电 call back
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