greetings
1、s: hello/hi.
g: hello/hi.
2、s: good morning (afternoon, evening), sir (madam, ladies and gentlemen).
g: good morning (afternoon, evening).
3、s: how do you do?
g: how do you do?
4、s: welcome to hainan /our hotel (restaurant, park, shop).
g: thank you.
5、s: how are you?
g: very well, thank you. (fine, thanks.) and you?
6、s: happy to meet you.
g: me, too.
7、s: did you h**e a nice trip (flight, sleep)?
g: yes, thank you.
8、s: i hope you will enjoy your stay here.
(i hope you are enjoying your stay here.)
(i hope you h**e enjoyed your stay here.)
g:thank you.
9、s: nice to see you again.
g: nice to see you, too.
问候语。您好!
g:您好!
早上好,(下午好,晚上好),先生(夫人、女士、先生们)
g:早上好(下午好,晚上好)
您好! g:您好!
欢迎来海南/光临我们酒店(餐厅、公园、商店)
g:谢谢您?
您好吗? g:很好,谢谢。您呢?
很高兴见到您。
g:我也是。
您旅行愉快(飞行愉快,昨晚睡得好)吗?
g:很好,谢谢您。
希望您在我们酒店过得愉快。(客人刚住店时) (客人离店时)
g:谢谢您。
真高兴再次遇见您。
g:我也高兴见到您。
telephone service
10、s: baohua hotel. operator. can i help you?
g: reception, please.
11、g: please connect me to mr. bush.
s: may i know the room number?
g: 2008.
s: yes, 2008.
12、s: hold on, please.
g: thank you.
13、s: may i speak to mr. bush?
g: speaking. (sorry, mr. bush is not in at the moment.)
14、s: would you like to le**e a message?
g: no, thank you.
15、s: could you tell me your name and telephone number, please?
g: jenny smith.68589572.
16、s: beg your pardon? would you please say it again?
g: 68589572.
17、s: could you please spell your last name?
g: yes. b-u-s-h.
**用语。宝华酒店,总机,您找谁?
g:请接前台。
请给我接不什先生。
g:我能问一下房间号码吗?
s:2008.
g:明白了,2008.
请别挂断。
g:谢谢您。
我能跟不什先生通话吗?(请接不什先生。)
g:我就是。(对不起,不什先生现在不在。)
您要留口信吗?
g:不谢谢您。
您能告诉我您的**号码和房号吗?
g:詹妮。史密斯。68589572
对不起,请您再说一遍好吗?
g:68589572
您能再拼一下您的姓,好吗?
g:好的。b-u-s-h。
congratulations
18、s: happy birthday to you!
g: thank you.
19、s: happy new year!
g: the same to you.
20、s: merry christmas!
g: merry christmas!
21、s: h**e a nice holiday!
g: thank you.
22、s: h**e a good time!
g: thank you.
23、g: your hotel looks very beautiful!
s: thank you.
祝贺用语。生日快乐!
g:谢谢您。
新年好! g:新年好!
圣诞愉快!
g:圣诞愉快!
节日愉快!(节日愉快!)
g:谢谢您。
玩得愉快。
g:谢谢您。
你们酒店看上去非常漂亮!
g:谢谢。
expressing thanks
24、g: thank you (very much).
s: you’re welcome.
25、g: thank you for your help (information).
s: you’re welcome. (don’t mention it.)
26、g: thank you for your advice (service).
s: it’s my pleasure. (i’m always at your service.)
感谢。24. g:谢谢您(非常感谢)
s:不用谢。
25. g:谢谢您的帮助(信息)。
s:不用谢。
26. g:谢谢您的忠告(服务)。
s:乐意为您效劳。(很愿意为您效劳。)
expressing apologies
27、s: i’m sorry. it’s my fault.
g: that’s all right.
28、s: i’ m very sorry about that.
g: forget it.
29、s: sorry to h**e kept you waiting.
g: it’s all right.
30、g: sorry to interrupt you.
s: that’s all right.
31、s: i apologize for this.
g: never mind.
32、g: i’m sorry to h**e troubled you.
s: that’s all right.
33、s: i beg your pardon.
g: it’s all right.
34、s: do you speak english?
g: sorry. only a little.
道歉。对不起,这是我的过错。
g:没关系。
对此我十分抱歉。
g:别在意。
对不起,让您久等了。
g:没什么。
对不起,打扰了。
g:没关系。
我对此表示抱歉。
g:没关系。
对不起。 g:没事。
对不起。 g:没事。
您说英语吗?
g:对不起,只会一点儿。
requests and inquiries
35、s: can (may) i help you?
g: yes, please.
36、s: what can i do for you?
g: my bill, please.
37、s: is there anything else i can do for you?
g: no, thank you.
38、s: just a moment, please.
g: all right.
39、g: could you do me a f**our?
s: certainly, sir (madam).
40、g: may i use your phone?
s: sorry. please use the housephone over there.
41、g: where can i find a telephone (send the fax, send the e-mail)?
s: it’s over there, next to the main entrance.
42、s: what do you think of haikou?
g: it’s a beautiful city.
请求和征询。
我能帮您什么吗?
g:好的。
我能为您干点什么?
g:请把账单拿来。
还有什么能为您效力的吗?
g:不,谢谢。
请稍等一下。
g:好的。
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