迎宾/领位 greeting & receiving the guests
1 早上好，先生，欢迎光临大堂酒廊。good morning sir，welcome to lobby lounge
2 女士下午好，请问有什么可以帮您的吗？good afternoon，madam， how may i help you？
3 李先生，很高兴再次见到你。mr. li nice to see you again.
4 请问坐吸烟区还是非吸烟区 ？would you like to sit in smoking area or non-smoking area？
5 请问您这边一共多少位？may i know how many people in your group please？
6 需要为您订一个包厢吗？may i order a private room for you.
7 这个位置可以吗？how about this table？
w :waiter 服务员 g: guest 客人。
w：good morning sir，welcome to lobby lounge.
早上好，先生欢迎来到大堂酒廊。
g: good morning.
早上好。w：this way please，may i know how many people in your group please？
这边请。请问一共多少位？
g：two.
两位。w：would you like to sit in smoking area or non-smoking area？
请问您喜欢坐吸烟区还是无烟区？
g：non-smoking area please
无烟区。w: all right. how about this table by the window?
好的。您看这个靠窗的位置可以吗？
g：it’s ok thank you.
可以，谢谢。
w: please h**e a seat. i will bring the drink list right away.
请坐，我马上把酒水单拿过来。
点单 taking an order
1 请问需要喝点什么饮料吗？ excuse me would like something to drink？
2请问女士现在可以帮您点单了吗？excuse me madam， may i take your order now ？
3 需要来杯咖啡或红茶吗？would you like to h**e a cup of coffee or black tea？
4请问您想要怎么样和喝？ 加冰还是净饮how would like to drink it？ straight up or on the rocks？
5还需要喝点其他的吗？would like to drink anything else？
6我可以重复一下您的点单吗？my i repeat your order now。
7 对不起，你可以慢一点再说一遍吗？pardon？ could you speak more slowly？
w: excuse me sir here is our drink list please take a look at it
先生，打扰一下，这是我们的酒水单，请过目。
g: ok thank you.
好的，谢谢 （5minutes later）
w: excuse me sir may i take your order now?
打扰一下，先生请问现在可以点单了吗？
g: yes please i’d like to order a cup of cappuccino and a glass of
jack daniels
可以，我想点一杯奶沫咖啡和一杯杰克丹尼。
w：i’m sorry may i beg your pardon。
对不起，您可以再说一遍吗？
g: it doesn’t matter i’d like to order a cup of cappuccino and a glass of
jack daniels
没关系，我想点一杯奶沫咖啡和一杯杰克丹尼。
w: how would you like to drink your whiskey? single or double?
on the rocks or straight up ?
请问您的威士忌要怎样和呢？单份还是双份？加冰还是净饮？
g: single and on the rocks please
单份加冰 w: yes sir my i repeat your order?
好的先生我可以重复一下您的点单吗？
g: yes please
可以。w: you h**e ordered a glass of jack daniels, single and on the rocks and a cup of cappuccino.
is that all right ?
您点了一杯杰克丹尼单份加冰和一杯奶沫咖啡对吗？
g: yeah that’s all right .by the way do you h**e cigarettes here?
是的，顺便问下你们这里有香烟吗？
w: yes we h**e fu rong wang and marlboro red.
有的。我们这里有芙蓉王和万宝路红。
g: please give me one pack of marlboro red
请给我一包万宝路红。
w: all right please wait a moment i’ll be back with your cigarettes and drinks right away
好的，请您稍等，我马上把您点的香烟和饮料拿过来。
服务 service
1对不起让您久等了。sorry to h**e kept you waiting so long.
2打扰一下先生这是您点的奶沫咖啡请慢用。excuse me ，sir this is your cappuccino please enjoy it.
3我可一把这个杯子撤走吗？my i take this cup away？
4还需要再来一杯奶沫咖啡吗？would you like to h**e one more cappuccino？
5您对我们的服务还满意吗？are you satisfied with our service？
w：excuse me sir ，this is your cappuccino please enjoy it.
打扰一下先生这是您点的奶沫咖啡请慢用。
g：thank you。
谢谢。w：excuse me sir ，would you like to h**e one more cappuccino？
打扰下先生，请问需要再来一杯奶沫咖啡吗？
g: no thank you.
不用了，谢谢。
w：you are welcome，may i take this cup away？
不客气我可以把这个杯子撤了吗？
g: yes please.
可以。付款 paying bills
1 先生，你想用什么方式付款？现金，刷卡还是挂房帐？how would you like to pay sir？
in cash by credit card or charge to your room account？
2 您的卡有密码吗？do you h**e password with your card？
3能告诉我您的房间号码吗？may i know your room number？
4请在这里签上您的房号和姓名。could you sign your name and your room number here please？
5这是您的零钱和发票。here is your change and invoice/receipt
6请稍等我去核对一下。please wait a moment i will check it for you。
g：waiter,mayigetmybill?服务员，可以把账单给我吗？
w:certainly sir， this is your bill please check it.当然，先生这是您的账单，请核对。
g:thank you i’d like to charge to my room ？谢谢我想挂房帐。
w: mayih**eyourroomnumber?能告诉我您的房间号码吗？
g:1208.
w:wouldyousignyournameandroomnumberonthebill,please?在帐单上签上您的名字和房号好吗？
g：yes here you are。好的给你。
w：thank you sir. 谢谢你先生。
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